AI-assistant is your personal agent that handles your communication with the new clients. It has information about your business and can calculate a quote for any route, suggest available transportation dates, etc. In the current version, the assistant doesn't book the trip, but it gives the client the most demanded information, and then forwards the request to the human administrator.
To set up your AI assistant, open Tools and select AI Assistant.
Add preferences, including:
- →Assistant name - can be any friendly name you choose
- →Widget color - select your brand color
- →Widget language - assistant always speaks the client's language, so you are selecting the language of the buttons only
- →Knowledge base - the information about your company the assistant should know: add links or text
- →Capabilities - allow or forbid the assistant to calculate quotes or check your schedule
- →Tell us what you need - tell us everything that can improve your assistant and we'll do our best to implement it
Once everything is set, tap the Activate assistant button.
Once the assistant is created, you have several options for how to use it (you can use them all together):
1. Embed it on your website as a chat widget. Just add a code on all pages of your website before the closing </body> tag. If you are using WordPress, install the "Header and Footer Scripts" plugin and insert the embed code into the Footer Scripts location.
2. Connect your Facebook page. Once set up, the assistant handles your Facebook Messenger communication on behalf of your Facebook page. By the client's request, it can be switched to normal, and the communication will flow as usual with your human operator. To connect your Facebook page, click the Connect Facebook Page button.
3. On your public profile page on move.horse. Just keep the Show on public profile toggle active and your AI-assistant chat will be available for potential clients on your page.
