On your dashboard, you can see a list of active transport requests that match your business based on the details you provided in your profile.
Matching Logic
A request will appear on your dashboard only if all of the following conditions are met:
- ✓The number of horses is less than or equal to your maximum capacity
- ✓At least one of the countries (origin or destination) matches your base country
- ✓The other country (origin or destination) is included in your list of operating countries
- ✓For the US, Canada, and Australia, state/province filters also apply if you operate only in specific regions
Example:If your base country is France and your operating countries are France, Germany, Belgium, and the Netherlands. Available routes: within France, France → Germany, Belgium → France. Unavailable routes: within Germany, Germany → Netherlands, France → Spain
Request Sources
Transport requests come from two sources:
- →Internal requests (1) – created by customers on the move.horse platform (all active requests)
- →External requests (2) – discovered on social media (from the last 4 days)
Processing Requests
The workflow depends on the request source:
External requests: Click the Open post icon to view the original post.
Internal requests: Click the Send offer or question button to contact the client directly on move.horse. You can send an offer or ask questions. The client may respond via platform messages (you will receive a notification) or contact you using the details in your profile.
Plans and Pricing
When you open a request, 1 credit is deducted from your account. With the Free plan, you have 30 credits per month (enough to process up to 30 requests for free). For additional usage, upgrade to a subscription plan or purchase credits on a pay-per-use basis. You can view full pricing details on the pricing page.
Other Actions
Preview route (1): You can view the request route on Google Maps before opening it (no credits are charged)
Skip request (2): If a request is not relevant, you can skip it to remove it from your dashboard
Reporting and Refunds
We use an AI-based system to detect transport requests, but occasional errors may occur. A post may be incorrectly identified as a transport request or the original post may be deleted after being detected. If you encounter such a case, click the Report this request button. Our team will review it, and if it is confirmed, the credit used will be refunded to your balance.
